Refund Policy for LiveOnStore.com

Effective Date: 13th June 2024

1. Refund Eligibility

At LiveOnstore.com, we are committed to ensuring customer satisfaction. We accept refunds under the following genuine circumstances:

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide a full refund or replacement upon verification.

• Non-Delivery of Items: If your purchased item does not arrive within the expected delivery timeframe, please notify us promptly. We will investigate the issue and offer a refund if the item cannot be delivered.

2. Refund Request Timeframe

To be eligible for a refund, customers must request it within 7 days of receiving their order.

3. Refund Process

To request a refund, please follow these steps:

• Contact Us: Reach out to our customer support team via email at info@liveonstore.com within 7 days of receiving your order.

• Provide Details: Clearly state the reason for your refund request and include any relevant supporting documentation (such as photos or videos for damaged items).

• Return the Item: Return the item in its original condition and packaging, including all accessories.

4. Refund Conditions

Refunds will be processed only after we receive and inspect the returned product to ensure it is in its original condition as delivered.

5. Refund Approval

Refunds are approved based on the genuine nature of the claim and compliance with our refund policy. We reserve the right to decline refunds if the request does not meet these criteria.

6. Refund Timeline

Upon validation of your refund request and receipt of the returned item, we will initiate the refund process. The timing of your refund may vary depending on your payment method and bank processing times.

7. Non-Refundable Items

Please note that certain items are non-refundable:

• Downloadable software products.
• Gift cards.

8. Contact Us

If you have any questions about our refund policy, please reach out to us:

• Email: info@liveonstore.com